Last updated: August 24, 2026
This Privacy Policy explains how LedgerLine Software LLC("LedgerLine," "we," "us," or "our") collects, uses, and protects your information when you use the Service.
Account data: name, email address, and password (stored as a salted hash, never in plain text). Project data: project details, tasks, budgets, change orders, RFIs, punch list items, and site log entries you or your team enter. Uploaded files: documents and photos you upload to a project. Billing data: for paid subscriptions, your plan and billing details are handled by our payment processor; we receive limited billing information (such as your plan, status, and the last four digits of your card) but never store full card numbers.
To provide and operate the Service, to send account-related email (confirmation, password reset, team invitations), and to maintain security and prevent abuse. We do not sell your data.
Project data is visible only to people with a role on that specific project: the builder who owns it, the general contractor(s) assigned to it, and subcontractors (limited to their own assigned tasks and general project information). Access is enforced at the database level, not just hidden in the interface.
We use the following subprocessors to operate the Service: Supabase (database, authentication, and file storage), Vercel (application hosting), Backblaze B2 (encrypted off-site backup storage), GitHub (source code hosting and automated backup processing), Resend (transactional email delivery), Stripe (subscription billing and payment processing), and Anthropic (the AI assistant). Each processes only the data needed to perform its function.
LedgerLine includes an optional AI assistant. When you send it a message or upload a file to it, that content — along with the relevant data it looks up on your behalf (such as your projects, budgets, and invoices) — is sent to Anthropicto generate a response. Anthropic processes this data only to return a response and, per its API terms, does not use it to train its models. The assistant only ever accesses data your own account is already permitted to see, and it never takes an action (creating or sending anything) without your explicit confirmation. If you prefer not to use it, simply don't open the chat.
You can generate a private, unlisted link that lets your client view their own project (contract, change orders, and invoices) and act on it without an account. Anyone with the link can view that project's client-facing information, so share it only with the intended recipient. These pages are excluded from search-engine indexing.
We retain your data for as long as your account is active. You may request deletion of your account and associated data by contacting support@ledgerlinere.com; some information may be retained where required by law or for legitimate business records (e.g., financial/billing history). We keep encrypted off-site backups, so after data is deleted from the live Service, residual copies may persist in those backups for a limited period before they expire and are overwritten.
Uploaded files are stored in a private bucket and are never publicly accessible; downloads use short-lived signed links generated only for authorized users. Database access is protected by row-level security policies scoped to project membership. Data is encrypted in transit and at rest, accounts can enable two-factor authentication, and repeated failed sign-in attempts are rate-limited. We keep nightly encrypted, off-site backups of your data and uploaded files, stored independently and periodically tested for restorability.
Depending on where you live, you may have rights to access, correct, export, or delete your personal data. Contact support@ledgerlinere.com to make a request.
We may update this policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
Questions about this policy can be sent to support@ledgerlinere.com.